WELCOME, WORLD

At Ingram Publisher Services UK we provide a range of services to publishers to help make their titles available to customers all around the world.

The actual nuts and bolts of our book distribution offerings are storage, invoicing, customer service, pick, pack, dispatch, reporting, collecting monies owed and paying our clients.

But the real key to our quality is being adaptable to the particular concerns and circumstances of each of our publisher clients and customers.

Learn about what we do and how we do it at IPS UK.

 

learn more about what we have to offer publishers globally

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CUSTOMER SERVICES & ORDER PROCESSING

Handling all incoming customer enquiries by phone and email our friendly UK-based customer services team represent our client publishers to customers all over the world, providing a joined-up and professional customer experience.

From providing simple quotes and tracking info to picking apart elaborate shipping queries the team is always on hand to help.

Alongside them, our experienced orders team are supply chain experts. Understanding the complex requirements of both specialist and trade publishers is vital. Whether simple orders, eBook sales reports or complicated consignments our orders department has our publisher clients covered.

Need to place an order right now? Or take a look at our Customer Service support details if that's what you need. 

It's important to note that while IPS UK is part of the Ingram Content Group, there are separate lines of contact for other companies in the organisation:

If you're looking to contact Ingram in the US please visit https://www.ingramcontent.com/contact, email [email protected], or phone +1 (800) 937-8000

If you're publishing a book with Ingram Spark and you need assistance please go to https://www.ingramspark.com/helpor email [email protected]If you need to contact an Ingram Spark publisher please contact them in the first instance.

For customers looking for publishers whose books are printed by Lightning Source, and who aren't clients of Ingram Publisher Services UK, please email [email protected].

We can't assist with queries for these, so please do get in touch with them directly.

for customer services assistance

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or for order information

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DIGITAL SERVICES & IT

Robust and flexible technology is at the heart of everything we do at IPS UK.

Whether it’s the daily grind of crunching sales data or a sophisticated ecommerce link-up, our systems are designed to handle the challenges of a complex and evolving supply chain.

With a close-knit team whose skills encompass everything from web and application development to day-to-day operational support, our Digital Services & IT team is one of the most dynamic in the business.

If you are a client and you need support please contact your dedicated Client Account Agent.

our IT specialists oversee a variety of daily feeds, including ONIX and industry standard price and availability files

WAREHOUSING

A combination of highly trained staff and a state-of-the-art warehouse management system ensures a fast and accurate service in all areas of the warehouse.

Just-in-time replenishment of the pick locations is carried out twice daily to maximise order turnaround times and with the invoice, label and packing note documentation produced post picking, the system provides maximum invoice accuracy.
 
We work closely with world leading carriers to ensure our excellent service continues right through to customer delivery.

Here's more information on our warehouse, including delivery specifications and opening hours.

our experienced warehouse team despatched over 250,000 packages last year alone

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CREDIT CONTROL

Protecting the financial interests of our publishers is vital, and at IPS UK we work alongside both our clients and customers to ensure we achieve this. 

Our adept Credit Control team handles cash allocation, credit processing, account management, collection and reconciliation of customer accounts. With decades of combined experience in finance and accounting the department is on-hand to resolve queries as quickly and efficiently as possible. 

If you would like to open a trade account with Ingram Publisher Services UK please fill out this form.

We take a constructive approach to customers with payment issues, working closely with them to help remove any obstacles to payment. The status of each of our accounts is available 24/7 via our online reporting suite, equipping our publisher clients with complete oversight.

Get our bank and payment information if you need it.

 

we offer a range of payment options

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